Intake forms
Please complete your intake forms detailing your medical information. It is important to complete your form at least 24 hours prior to your visit. Failure to do so may mean your treatment time could be reduced.
Payments
Full pre payment is required to secure your booking. Please note that we are a CARD ONLY facility
Cancellation Policies
Standalone treatments and day spa packages.
We have a firm 48-hour cancellation policy. Any appointments cancelled within 48 hours of the booked treatment date, are strictly non-refundable and non- transferrable.
Overnight breaks
Any breaks cancelled within 5 days of the arrival date are strictly non-refundable and non- transferrable.
Spa Information
Below is some additional information and you can also refer to our Spa etiquette advice which should answer any questions you may have. However, if you have any further queries, please do not hesitate to contact us - imagine@hazlewood-castle.co.uk.
Food and Drinks
We offer various food options within our packages from cream teas to one course lunches. If you would like to upgrade any of these or add on to treatments or packages, please get in contact and we will let you know what is available. Please also make us aware prior to your arrival of any allergies or special dietary requirements.
Facilities
Due to the location of the Spa within the castle and the restriction of developing historic buildings, please be aware that we are unable to offer a swimming pool or Jacuzzi.
We do have three beautifully appointed treatment rooms including a double room for those wishing to share their spa experience with a friend or loved one, a gorgeous relaxation room with soothing music and comfortable seating, a mud rasul chamber with healing muds, chalks and salts and the fantastic castle grounds and thermal spa featuring aroma steam, Finnish sauna and raindrop showers.
Medical considerations
If you have suffered or are currently suffering from a serious medical condition please make us aware prior to your visit so we can advise if your selected treatment is suitable for you.
Prior to using any of the facilities, we will conduct a consultation based on your intake form which you must fill in at least 24 hours prior to your visit by clicking the link above. Please make us aware of any medical conditions that may prevent you from having specific treatments or using some of the facilities before arrival so we can advise accordingly.
Please consult your GP before arriving with us if you are suffering an illness which you may think could affect your experience. Some treatments may require you to have a doctor’s note before we carry out the treatment. In cases where there is a health concern, we may refuse to carry out the treatment without a doctor’s note.
Pregnancy
We offer a specially designed massage treatment for expectant and nursing mothers. Some of our treatments, however, are not suitable for you during this special time, so please allow the spa team to guide you in selecting which treatments are most suitable for you. Unfortunately, we do not offer any spa treatments during the first 12 weeks of pregnancy and use of the thermal spa and mud rasul are not permitted at any point of pregnancy.
What to Bring
We provide towel, robes and slippers for your comfort while you are here and you must bring swimwear to wear underneath. Lockers are available for your personal belonging however we strongly recommend that you leave all valuables and jewellery at home