Spa – Terms & Conditions
Intake forms
Each guest is required to fill out a form prior to their arrival, the form can be found on your confirmation email. It is important to complete your form at least 24 hours prior to your visit. Failure to do so may mean your treatment time
could be reduced.
Opening & Closing Times
We are open 6 days a week for treatments, Wednesday – Monday 10.00am – 6.00pm (seasonal operating hours apply during January & February, our online availability is live) – Our thermal spa is available 7 days a week from 10.30am – 9pm.
You should arrive at least 15 minutes prior to your treatment time to allow your therapist to go through your preferences and advise on any medical considerations.
Payments
Full pre-payment is required to secure your booking; all prices are inclusive of VAT at the prevailing rate. Please note for your visit that we are a card only facility.
All spa day and treatment times are subject to availability, and the spa reserves the right to alter your treatment times on the day if necessary.
Cancellation Policies
Standalone treatments and day spa packages.
We have a firm 48-hour cancellation policy. Any appointments cancelled within 48 hours of the booked treatment date, are strictly non-refundable and non- transferrable.
We advise guests to consider insurance to cover the cancellation of their spa treatments/spa day
Overnight breaks
Any breaks cancelled within 5 days of the arrival date are strictly non-refundable and non- transferrable.
Offers
Offers cannot be used in conjunction with one another and are subject to availability
Medical considerations
If you have suffered or are currently suffering from any medical condition, please make us aware prior to your visit so we can advise if your selected treatment is suitable for you.
Prior to using any of the facilities, we will conduct a consultation based on your intake form. Please make us aware of any medical conditions that may prevent you from having specific treatments or using some of the facilities before arrival so we can advise accordingly.
Please consult your GP before arriving with us if you are suffering an illness which you may think could affect your experience. Some treatments may require you to have a doctor’s note before we carry out the treatment. In cases where there is a health concern, we may refuse to carry out the treatment without a doctor’s note.
Guests suffering from any heart conditions, high blood
pressure or who are pregnant will be unable to use any of our heat experiences.
Pregnancy
We offer a specially designed massage treatment for expectant and nursing mothers. Some of our treatments, however, are not suitable for you during this special time, so please allow the spa team to guide you in selecting which treatments are most suitable for you.
Unfortunately, we do not offer any spa treatments during the first 12 weeks of pregnancy. If you are undergoing IVF treatment we will not be able to perform any treatments and use of the thermal spa and mud rasul are not permitted at any point of pregnancy.
Spa Information
Below is some additional information and you can also refer to our Spa etiquette advice which should answer any questions you may have. However, if you have any further queries, please do not hesitate to contact us - imagine@hazlewood-castle.co.uk.
Food and Drinks
We offer various food options within our packages from afternoon teas to one course lunches which should be booked prior to your visit. If you would like to upgrade any of these or add on to treatments or packages, please
get in contact and we will let you know what is available. Please also make us aware prior to your arrival of any allergies or special dietary requirements.
Facilities
Due to the location of the Spa within the castle and the restriction of developing historic buildings, please be aware that do not have a swimming pool or jacuzzi.
We do have three beautifully appointed treatment rooms including a double room for those wishing to share their spa experience with a friend or loved one, a gorgeous relaxation room with soothing music and comfortable seating, a mud rasul chamber with healing muds, chalks and salts and thermal spa featuring aroma steam, Finnish sauna, raindrop showers and the fantastic castle grounds
What to Bring
We provide towel, robes and slippers for your comfort whilst you are here, please bring swimwear to wear underneath. Lockers are available for your personal belongings however we strongly recommend that you leave all valuables and jewellery at home.
Liability
Our spa is not liable for lost or stolen personal possessions.
Age restrictions
You must be over 18 to have a spa treatment and over 16 and accompanied by a parent or guardian to use our thermal spa.